Terms and Conditions

1. Introduction

Welcome to Wall Zen, a wall printing company based in Dubai. By engaging with our services, you agree to abide by the terms and conditions outlined in this document. These terms are governed by the laws of the United Arab Emirates (UAE).

 

2. Services Provided

Wall Zen specialises in providing wall printing services for homes, offices, hospitality spaces, and other establishments. Custom designs, eco-friendly materials, and high-quality printing are at the core of our services.

 

3. Payment Terms

3.1 A 50% deposit is required to confirm your order and initiate the project. This deposit is non-refundable under any circumstances.

3.2 The remaining 50% of the payment is due upon the successful completion of the wall print.

3.3 Payment must be made via the methods specified in our invoice. Late payments may incur additional charges at our discretion.

 

4. Design Services

4.1 Wall Zen collaborates with external designers to provide custom artwork and designs.

4.2 To assign a designer to your project, an initial deposit must be paid upfront. This deposit will be communicated based on the scope of the design work required and is non-refundable.

4.3  Design revisions are limited to the number agreed upon in the project proposal. Additional revisions may incur extra charges

4.4  Due to the nature of our technology, we are unable to print within 25-35 cm of the ceiling or floor, or within 10-15 cm of any obstacles on the left or right.


5. Client Responsibilities

5.1 Clients must provide accurate specifications, including wall dimensions, preferred designs, and any other required details, prior to the initiation of the project.

5.2 Any delays or errors caused by incomplete or inaccurate information from the client may affect project timelines and will not constitute a breach of agreement by Wall Zen

5.3 The customer is solely responsible for ensuring that any supplied artwork complies with copyright laws and obtaining the necessary permissions.

 

6. Cancellation Policy

6.1 Due to the custom nature of our services, once a project has commenced, cancellations are not permitted. Payments made are non-refundable.

6.2 If a project is cancelled prior to the commencement of services, any paid deposits will not be refunded.

 

7. Warranty and Maintenance

7.1  Wall Zen provides an 8-year warranty on all wall prints for defects arising from our materials or workmanship.

7.2 The warranty does not cover damages caused by external factors such as improper handling, environmental conditions, or unauthorized modifications.

 

8. Intellectual Property

8.1 All designs provided by Wall Zen or its designers remain the intellectual property of Wall Zen unless explicitly agreed otherwise.

8.2 Clients may not reproduce, distribute, or use the designs for purposes outside the scope of the agreed project without prior written consent.

 

9. Liability

9.1 Wall Zen shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our services.

9.2 In all cases, Wall Zen’s liability is limited to the amount paid by the client for the specific project.

 

10. Dispute Resolution

10.1  Any disputes arising from these terms and conditions shall be resolved amicably through negotiation.

10.2 If a resolution cannot be reached, the matter shall be referred to the competent courts of Dubai, UAE.

 

11. Amendments 

Wall Zen reserves the right to amend these terms and conditions at any time. Clients will be notified of any changes prior to the commencement of new projects.

 

12. Contact Information 

For any queries related to these terms and conditions, please contact Wall Zen at:

 

 

By proceeding with our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.


Share by: